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Contact Info

ServiceNow

ServiceNow is a cloud based platform designed to streamline IT service management, operations, and business workflows, making it easier for organizations to manage IT services and improve efficiency. By centralizing various services and automating processes, ServiceNow enables companies to deliver better user experiences, optimize resources, and respond faster to business needs.

What you get from ServiceNow alliance with us ?

As a ServiceNow partner, we can take you to geographies and clients from where the profitability increases multi-fold. Various module of ServiceNow can be deployed/explored either as an standalone module or the whole solution stack can be rolled out.

Further, our Partner network has expertise in following arenas thus helping the customers achieve their goal.

  • Discovery & Assessment: Initial assessment to identify current IT assets, processes, and organizational needs, ensuring a targeted implementation.
  • Solution Design: Create customized ServiceNow solutions aligned with specific business objectives and optimized for efficiency.
  • Implementation and Configuration: Full support for deployment, configuration, and customization to maximize the value of ServiceNow solutions.
  • Data Migration: Secure transfer of data from legacy systems to ServiceNow with high data integrity.
  • Integration Services: Seamless integration with third party systems to unify workflows across the organization.
  • Training and Change Management: Training programs and change management strategies to facilitate user adoption and maximize benefits.
  • Support and Maintenance: Continuous assistance and proactive maintenance to keep the platform running smoothly.
  • Custom Development: Build tailored applications on the ServiceNow App Engine to

Key ServiceNow Solutions

  • IT Service Management (ITSM) – Streamlines IT operations, manages incidents, and tracks changes, enhancing service delivery and operational efficiency.
  • Customer Service Management (CSM) – Provides tools to deliver responsive customer support, manage cases, and offer personalized services.
  • IT Operations Management (ITOM) – Ensures system reliability with infrastructure monitoring, workflow automation, and predictive insights.
  • Human Resources Service Delivery (HRSD) – Simplifies HR tasks, such as on boarding, off boarding, and service requests, improving employee experiences.
  • Governance, Risk, and Compliance (GRC) – Helps organizations manage risk, ensure regulatory compliance, and automate audits.
  • FinOps – Enables financial management for cloud services, optimizing costs and tracking budget allocations.
  • Strategic Portfolio Management (SPM) – Manages project portfolios and aligns resources with strategic goals.
  • Security Operations (SecOps) – Detects and responds to security threats, improving incident response times.
  • Field Service Management – Coordinates field operations by managing scheduling, dispatch, and task tracking.
  • App Engine – Supports custom application development for unique business requirements on the ServiceNow platform.

Why Use ServiceNow?

ServiceNow is widely adopted for its versatility and ability to improve service delivery, operational efficiency, and organizational agility. It serves as a powerful platform to address business needs across IT, HR, customer service, and security functions.

Industry-Specific Solutions

We serve diverse industries, including healthcare, education, government, financial services, manufacturing, retail, media, telecommunications, Non profits, Energy and utilities offering tailored solutions that align with sector-specific needs and compliance requirements.

Advantages and Benefits

  • Improved Efficiency: Automates routine tasks, reduces manual work, and enhances productivity.
  • Data Driven Decisions: Provides real time insights that enable faster and more informed decision making.
  • Scalability and Flexibility: Adapts to an organization’s changing needs, with the flexibility to integrate and expand services.
  • Enhanced User Experience: Delivers a better experience for customers and employees through responsive support and accessible service options.
  • Cost Reduction: By automating workflows and optimizing resource allocation, ServiceNow helps reduce operational costs.

 

Application Process

    • Implementation – Deploy ServiceNow modules to centralize workflows and streamline operations across IT, HR, and customer service.
    • Configuration and Customization – Tailor the platform to address unique business needs, ensuring alignment with organizational goals.
    • Data Migration – Transition data from legacy systems to ServiceNow, preserving data integrity and minimizing downtime.
    • Integration – Connect ServiceNow with other enterprise applications to ensure seamless data flow and unified processes.
    • Automation – Leverage ServiceNow’s automation tools to streamline tasks, reduce errors, and free up resources for strategic initiatives.
    • Address specific organizational needs and enhance functionality.